What Has Happened to TGIF?

Maybe it's just the Garden's outlet, but did TGIF's quality just dropped?

Yesterday we were treated with a year-end team lunch at TGIF, Gardens. The starters were good, so no complaints there.

Since we'll not be working after the long lunch, I went ahead & order the Jack Daniel's half Ribs & shrimps. All I can say after eating it was tht the fries was good.... tht's it! Apart from the fries, nothing else is good.
1. ok the shrimp wasn't bad.... but not fantastic... so....
2. the sauce is soooooooo sweet..... it was so good & gooey last time tht 1 serving is not enuff & I wish for more... now I can't even stand the sauce on the ribs, let alone add the separate serving provided!
3. the ribs was a disaster... it was so over cooked tht the edges was burnt crisp hard (strangely it wasn't black... just hard. The rest of the ribs including the middle was so dry tht when I cut it, the meat comes out in dry floss. Even my mates looking at my plate, without even tasting it can tell it was really dry & over cooked.

Next was the staff... You'd think tht if we're paying so much for a meal, we'd at least be waited by staff who can at least speak understandable English! The one tht waited on us can't even pronounce the stuff on the menu. When he said, "let me repeat the menu", tht was all we understood... What he rattled after tht was total gibberish... We ended up staring at him open mouthed & just said yea... whatever... tht should be right. :-)

When the "Earl Grey Tea" ordered by a friend of mine came in the form of a "Cappucino", we called the captain who promptly took it to the waiter to check the order. Back came our good friend, bringing the same cup of coffee & insisted the coffee is tea, when 1 whiff is enough to confirm it's definitely not tea. My friend gave up & just accepted it. As she was stiring the sugar in, another waiter (presumably instructed by the captain) arrived with the tea...

Not tht I condemn the waiter... I'm sure he has best intentions at heart... but I think the problem is with the management - in sourcing for the right ppl for the right job. It's 1 thing if you're operating a road side seafood dai chao / mamak stall to have staff who can't even understand the customer; but it's an entirely different story for a restaurant tht charges abt RM50-60/pax (& tht's on a tight budget) to get such untrained staff.

For RM500 for 6 pax.... Don't think we can accept such quality.... It may sound snobbish, but really felt tht we're not getting our money's worth.